Refund, Returns & Exchange Policy

At 3ioNetra Faith And Technology Services Private Limited, we strive to ensure that our customers are satisfied with their purchases. This policy outlines the conditions under which returns, refunds, and exchanges are accepted.

Returns

  • Eligibility: Returns are accepted within 24 hours of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.

  • Non-Returnable Items: Certain items, such as personalized products, perishable goods, and items marked as final sale, cannot be returned.

  • Incorrect/Damage Quantity Received: If you receive fewer products than what you ordered (for example, 1 item instead of 2), once you receive the package, please take a clear photograph of the package from all sides, ensuring the shipping label is visible. This helps us verify the issue and process the replacement or resolution quickly.

Refunds

  • Process: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a specified number of days.

  • Late or Missing Refunds: If you haven't received a refund within the expected timeframe, please check with your bank or credit card company. If the issue persists, contact us at ecomsupport@3ionetra.com.

Exchanges

  • Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at ecomsupport@3ionetra.com with details and photographic evidence of the damage or defect.

Return Shipping

  • Instructions: To initiate a return, email us at ecomsupport@3ionetra.com with your order number and reason for return. We will provide you with the return shipping address and further instructions.

  • Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Contact Us

For any questions regarding our Refund, Returns & Exchange Policy, please contact us at:

Email: ecomsupport@3ionetra.com

Address: Hallmark Business Plaza, 1106,
Jagat Vidya Marg, Sant Dnyaneshwar Nagar,
Bandra East, Mumbai, Maharashtra - 400051.

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.

By making a purchase from 3ioNetra Faith And Technology Services Private Limited, you agree to the terms outlined in this Refund, Returns & Exchange Policy.

This policy ensures transparency and sets clear expectations for your customers regarding returns, refunds, and exchanges.